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Why Arlington's planning director champions 'exceptional' service in fast-growing North Texas city

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Why Arlington's planning director champions 'exceptional' service in fast-growing North Texas city

For the Texas Business Minds podcast, Arlington planning director Gincy Thoppil spoke about balancing the needs of businesses and residents: “I let every new hire know that the public comes to us not because they want to but because they have to. They have to get a permit, they have to get a certificate of occupancy. So how can we make their experience to be exceptional? That’s what I want my staff to work towards.”